FreeBet Privacy Policy — Your data is our responsibility

FreeBet (https://freebet.cash) is an online Sports Betting platform operating for members in Bangladesh. This Privacy Policy details how your personal data is handled as a member of our platform.

By creating an account or using the FreeBet platform, you agree to this Privacy Policy. We hold your trust in the highest regard and remain fully committed to protecting your information.

This Privacy Policy may be updated at any time. If any significant changes are made, we will notify you via email or platform notification. We recommend visiting this page regularly to stay informed.

FreeBet only collects data that is genuinely necessary to provide our services. We never collect excessive or unnecessary information.

FreeBet collects your information through several methods. We are committed to being fully transparent about each one.

• Registration Form: Information you provide directly when opening an account — such as your name, email address, and phone number.
• KYC Verification: National ID or passport details to confirm your identity.
• Payment Transactions: Transaction details are recorded automatically during deposits and withdrawals.
• Cookies & Tracking Technology: Information collected automatically while you browse the platform.
• Customer Support Communications: When you contact us via email or live chat.
• Third-Party Verification Services: From authorized service providers for identity verification when required.

We always let you know when and why your data is being collected. Nothing is collected without your consent.

FreeBet uses your data only for specific and legitimate purposes. Details are outlined below:

• Account Management: To create, maintain, and secure your account.
• Service Delivery: For betting, payment processing, and reward distribution.
• Identity Verification: Through the KYC process to prevent money laundering and underage access.
• Customer Support: For quick resolution of your questions and complaints.
• Security protection: To prevent fraud, account hacking, and other harmful activities.
• Personalized Experience: To provide betting recommendations and offers tailored to your preferences.
• Legal Compliance: To meet regulatory authority requirements.
• Service Improvement: To analyze and improve platform performance.

FreeBet does not sell your personal data to any third party. However, information may be shared in the following limited and specific circumstances:

• Payment Providers: With payment partners such as Mobile Pay, Nagad, and Rocket — solely to process transactions.
• Identity verification service: Limited data shared with approved third parties for the KYC process.
• Legal Authorities: In response to a valid order or request from a court or regulatory authority.
• Anti-Money Laundering Authority: To comply with international AML (Anti-Money Laundering) regulations.
• Technology Service Providers: Under strict agreements with cloud hosting and security partners for platform operations.

FreeBet uses industry-leading security technology to keep your data safe. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption. When you see "https" and the padlock icon in your browser, your connection is safe.
• Data Encryption: Sensitive data stored on our servers — such as passwords and NID numbers — is kept in encrypted format.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & Intrusion Detection: 24/7 system monitoring to prevent unauthorized access.
• Regular Security Audits: Periodic security testing conducted by third-party experts.
• Limited Access Policy: Only authorized personnel have access to specific data.

FreeBet uses cookies and similar technologies to enhance your platform experience. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and support the platform's core functionality. Without these, the site will not work properly.
• Functional Cookies: To remember your preferences such as language and display settings.
• Analytics Cookies: To understand how users interact with the platform. This information is used to improve our services.
• Security Cookies: To detect fraud and unauthorized access.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

You have rights over your own personal data. FreeBet respects these rights and is ready to assist with any request:

• Right to Access: You have the right to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for certain specific purposes.
• Data Portability: You can receive your data in a structured, machine-readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

FreeBet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration your account is active and up to 5 years after closure, as required by law.
• Transaction Records: A minimum of 7 years, as required by tax and legal regulations.
• KYC Documents: Up to 5 years after account closure.
• Communication Records: Customer support conversations for up to 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the designated retention period expires, your data is securely deleted or anonymised.

For any questions, requests, or complaints regarding your personal data or this Privacy Policy, please get in touch. Our data protection team is always on hand to resolve any issue you may have.

To learn more about how we protect your data Terms & Conditions and Responsible Gaming Also check out this page.